SO here we are again with some common topic nowadays that ” HOW TO GET CUSTOMERS AFTER LOCKDOWN “. Here in this article I will clear your doubts and help you to get more customers after lockdown. so let’s start:-
You can have the best products the best offices, the best location but unless you are a customer-focused business all of this counts for nothing. You never hit the heights you deserve. So what can you do to build a business which focuses outwardly on the customer and not inwardly on the business? In this video, we are going to share these steps to built a customer-focused business to get more and more customers in your business.
STEP 1 – BUILD PASSION AND COMMITMENT
The first building block is passion and commitment, This is the very foundation stone of a customer-focused business without passion and commitment. The structure you will build above will weak and prone to collapse at the first sign of stress.
The passion and commitment have to come from you and your staff, All of you have to totally believe in the concept of the customer being the center of everything you do. From the moment you step into work, everyone has to do whatever it takes to satisfy the customer.
What can you do to build passion?
As the key person in the business, what can you do to build passion? Lead from the front and set an example. keep the concept at the top of the agenda and demonstrate it in everything you do. Keep talking about it celebrate all the great examples of putting the customer totally in focus.
Step 2 – Build Processes your customer, not the Business
All great businesses have clearly laid down processes on how to get things done. Whether you have a formal process manual or a quick reference guide which sets out your processes. A clear procedure provides confidence and clarity for both your staff and the customer but doesn’t just build your processes around making things easier for you. Build them to make things easier for the customer.
Look at every step in the process and ask yourself ” can we do something to make it even easier for the customer to do business with us? “
Three steps which can be refined or even eliminated it all together:-
- BE INQUISITIVE.
- BOLD AND CHALLENGING.
STEP 3 BUILD A RELATIONSHIP
Building a relationship with your customers is at the very heart of a customer-focused model. Build a strong firm relationship and you will have a customer for life. The basis of the relationship is A.B.C means always be communicating you can build an enduring and profitable relationship through simple A.B.C method.
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